Found Description
Primary Details
Time Type: Full time
Worker Type: Employee
Primary Responsibilities
- Process and Service Management
- Manage the day-to-day delivery of the team's services in order to meet the specific and changing needs of the Divisions and Group
- Provide valuable contribution for the resolution of issues and monitor required actions
- Manage capacity and resource allocation for processes and services to ensure SLA’s are met in terms of timeliness and quality, which includes monitoring and reporting of SLA’s and KPI’s on a regular basis
- Review or perform as needed highly complex and critical tasks
- Maintain product, system and process knowledge by ensuring process documentations are updated
- Support the documentation of process change requirements
- Ensure compliance with QBE policies, procedures and relevant legislations
- Contribute to the creation, update and execution of...