Found Description
Principal Duties
- Using various skip tracking methods to locate clients.
- Interviewing clients telephonically to establish their ability to pay debt.
- Overcoming stall tactics and objections, and suggesting sources of money for debt payments.
- Ensuring ACH requests are processed correctly.
- Negotiating settlements by arranging clients' payments over longer time span.
- Confirming clients' information and payment agreements.
- Informing management regarding effectiveness of strategies for various accounts.
- Complying with applicable laws, regulations, policies and procedures.
Requirements
- Fluent English.
- Finance, LAE, CP or suitable equivalent.
- Previous work experience in customer service, sales, collections or related field.
- 1+ years telemarketing experience preferred.
- Excellent knowledge of collection processes.
- Excellent verbal communicatio...