Found Description
**Job Description Summary**
We are looking for a Technical support employee with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity.
This is a highly visible, high-impact role with opportunities for growth across technical operations, product support, and client success.
**What You’ll Do (Functions & Responsibilities)**- Own and resolve complex integration support cases escalated from Tier 1 teams- Troubleshoot API and third-party connection issues (including channel management, payment processing, or custom integrations)- Collaborate with OTA partners to resolve syncing, mapping, or data formatting issues- Read and interpret API logs (XML/JSON), system logs, and payloads to determine root cause of failures or unexpected behavior- Lead client calls to explain root caus...
We are looking for a Technical support employee with a deep knowledge of the property management and vacation rental industry. You’ll be the primary point of contact for escalated integration issues, guiding clients through API behavior, OTA configurations, and cross-platform data syncs with confidence and clarity.
This is a highly visible, high-impact role with opportunities for growth across technical operations, product support, and client success.
**What You’ll Do (Functions & Responsibilities)**- Own and resolve complex integration support cases escalated from Tier 1 teams- Troubleshoot API and third-party connection issues (including channel management, payment processing, or custom integrations)- Collaborate with OTA partners to resolve syncing, mapping, or data formatting issues- Read and interpret API logs (XML/JSON), system logs, and payloads to determine root cause of failures or unexpected behavior- Lead client calls to explain root caus...