Account Services Director

Most agencies hire Account Directors to manage clients and keep projects moving. That's not this role.

zag is a ~25-person marketing and advertising agency in Edmonton that does work across Canada and in the US. We're looking for someone to lead our accounts team, shape client relationships, and raise the standard of our work.

The Role

You’ll lead the accounts team and own how we show up with clients:

• Own client relationships end-to-end
• Lead and develop the Accounts team
• Shape strategy and challenge thinking in the room
• Anticipate needs, not just respond to requests
• Protect and grow revenue across all accounts by staying ahead of risks and opportunities
• Make the call and know what needs escalation and what doesn't

What Matters Most

This role is about judgment.

Knowing when something isn't right, whether it's strategy, scope, or execution, and having the conf...