Account Services Analyst at Hiive

Elevate customer experience as an Account Services Analyst at Hiive. Focus on onboarding, process optimization, and customer support in a dynamic financial technology environment.
At Hiive, this role leverages your skills in customer-facing operations and technical aptitude to enhance user onboarding experiences. You will collaborate with your team to streamline operations, identify friction points, and advocate for improvements. Being detail-oriented will help you refine internal processes and contribute to a self-serve resource hub for users.
Key Responsibilities:
• Maintain efficient onboarding processes for Hiive users
• Provide direct support via email for product inquiries
• Identify friction in workflows and suggest improvements
• Write documentation and enhance the knowledge base
• Amplify customer feedback for product enhancements
Requirements:
• 2-3 years in a customer service or operational role
• Strong technical aptitude and adaptability to to...