Account Managment Account (Hermosillo)

LEONI – Account / Customer Success Manager

• Steers and validates provision of relevant information about the customer in the area of responsibility.
• Validates RFQ conditions, customer project portfolio development, and realization of potential customer target costs.
• Evaluates product changes regarding commercial factors.
• Drives the business on customer or car line level (margin contribution), strategic business planning and operational reporting.
• Approves and steers measures execution for margin improvements.
• Decides and negotiates with the customer to optimise production costs.
• Acts as first contact person for the customer and coordinates all escalations.
• Manages positive positioning of LEONI at the customer regarding image, marketing and brand.
• Collects customer claims, coordinates solutions and negotiates settlement within the targeted timeline.
• Manages the on‑time cash collection and...