Found Description
- Lead onboarding activities including kickoff calls, success planning, and implementation tracking
- Serve as the primary liaison for client communications, guiding them through the pilot and rollout journey
- Monitor usage, engagement, and health metrics to ensure adoption and retention
- Conduct regular check-ins, performance reviews, and QBRs with clients
- Work closely with internal teams (Sales, Product, Designers, and Content Creators) to ensure timely delivery of client requests and campaigns
- Communicate client needs and feedback to influence product development and service enhancements
- Identify upsell and cross-sell opportunities within existing accounts
- Maintain high levels of client satisfaction and support renewal efforts
- Analyze client data to uncover insights that improve the customer experience and outcomes
- Maintain accurate records in CRM (HubSpot/Salesforce preferred)
- Prepare accoun...