Account Manager Support - German Speaking (Barcelona)

At TravelPerk, our customers' happiness is at the heart of our success. As an Account Manager Support DACH, you'll be pivotal in ensuring our customers in the DACH region feel supported, valued, and wowed by our service.

What you will do

• Manage a portfolio of long-tail customers by expertly handling a high volume of inbound messages.
• Act as TravelPerk’s biggest advocate within your clients and your clients’ biggest advocate within TravelPerk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features.
• Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.
• Gain a deep understanding of TravelPerk products to fully appreciate each stage of the customer journey.
• Unlock hidden potential and grow partnerships by identifying o...