Account Manager (Retail/eCommerce clients)

Position Summary

The Account Manager will drive new business development, identifying and securing enterprise-level Retail clients—from initial prospecting through contract execution. In parallel, the role will serve as the primary point of contact for an assigned portfolio of existing clients, focusing on expanding partnerships, introducing new AI‑enabled and digital solutions, and increasing account value through consultative engagement. This position focuses on global, enterprise-level Retail organisations and requires a commercially‑driven professional capable of engaging Digital, Marketing, eCommerce, and Operational stakeholders in conversations around global growth, workflow modernization, and scalable content and technology solutions.

Responsibilities

Business Development (50%)

• Identify and engage Retail enterprise prospects
• Generate new business through proactive prospecting, industry networking, digital outreach, and...