Found Description
Overview
Deliver a personalized and high‑touch experience for VIP players, driving activation, reactivation, retention, and revenue growth through strategic account management and tailored offers.
Responsibilities
- Build and optimize VIP account management processes to increase LTV of current VIP clients.
- Familiarize with current VIP management processes, CRM systems, internal knowledge bases, and VIP‑specific protocols.
- Develop VIP playbooks and account management procedures.
- Manage VIP accounts through personalized communication via WhatsApp, phone, email, live chat or video calls.
- Develop and implement tiered service levels and outreach strategies.
- Collaborate with Product, Marketing, CRM, and Risk teams on VIP programs, campaigns, and feedback.
- Maintain VIP performance metrics within targets and continuously improve processes.
Qualifications
- Proven experience in VIP ...
Ready to Apply?
Submit your application for Account manager (remote (Ciudad de México) at Link-Worldwide
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