Found Description
Elevate client relationships with D2L as a Senior Account Manager driving revenue growth and customer retention in a SaaS environment. Oversee renewals and develop strategic client alignments to ensure success.
In this senior role, you will manage renewals, identify upsell opportunities, and cultivate strong connections with key executives. Your expertise will foster customer success through effective relationship management and close collaboration with internal teams. You will align solutions with clients’ business objectives, contributing to long-term satisfaction.
Key Responsibilities:
• Own end-to-end renewal processes for assigned accounts
• Identify upsell and cross-sell opportunities for revenue growth
• Establish and maintain executive-level relationships
• Lead structured Quarterly Business Reviews (QBRs)
• Forecast churn and develop retention strategies
Requirements:
• 5+ years of SaaS account management experience
• Proven ability to manage mult...
In this senior role, you will manage renewals, identify upsell opportunities, and cultivate strong connections with key executives. Your expertise will foster customer success through effective relationship management and close collaboration with internal teams. You will align solutions with clients’ business objectives, contributing to long-term satisfaction.
Key Responsibilities:
• Own end-to-end renewal processes for assigned accounts
• Identify upsell and cross-sell opportunities for revenue growth
• Establish and maintain executive-level relationships
• Lead structured Quarterly Business Reviews (QBRs)
• Forecast churn and develop retention strategies
Requirements:
• 5+ years of SaaS account management experience
• Proven ability to manage mult...