Found Description
About CloudTalk: global AI-powered business calling platform trusted by 30,000+ professionals at companies such as Nokia, Revolut, Glovo, and Uber. We build the most capable AI business calling software available in 160+ countries, backed by $35.3M in funding.
The Role
Account Managers are the business owners of their portfolio. This quota‑carrying role focuses on Customer Retention and Portfolio Expansion , acting as a trusted strategic partner to clients and accountable for their success metrics.
Responsibilities
- Run regular Executive Business Reviews that align CloudTalk performance with client KPIs.
- Own the full renewal cycle, forecast risk, build proactive save strategies, and hit retention targets quarterly.
- Identify and close organic growth opportunities such as seat count increases, platform adoption, and premium add‑ons.
- Build and maintain customer health frameworks, define leading ind...