Account Manager

The Role
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As an Account Manager, you will be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success, ensuring customers achieve measurable ROI from our products. You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long‑term relationships, drive customer satisfaction, and mitigate churn risks. The AirDNA Account Manager is a driven professional with strong commercial acumen, strategic thinking, and collaboration skills, dedicated to driving business growth and customer satisfaction.

Responsibilities

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• Onboard and engage customers: ensure new customers are onboarded within 72 hours and conduct check‑ins during the first 90 days to address needs and issues.
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