Found Description
Responsibilities
- Manage and develop relationships with key client accounts
- Monitor account performance and ensure delivery against agreed KPIs
- Manage client escalations and drive timely issue resolution
- Analyse complaint trends and identify opportunities for improvement
- Implement action plans to reduce complaint ratios and improve service quality
- Collaborate with internal teams and external partners to drive performance improvements
- Prepare and lead Quarterly Review Meetings (QRMs) and other client governance meetings
- Present performance insights, improvement plans, and recommendations to clients
- Maintain strong governance processes and support client retention initiatives
- Identify risks and drive continuous improvement across assigned accounts
Requirements
- Experience in Account Management, Client Services, Customer Success or similar client-fa...