Found Description
Responsibilities
- Manage the assigned account portfolio, maintaining recurring, structured and documented relationships.
- Develop account plans proportional to account size and complexity, including stakeholder maps, contracts, risks, opportunities and expansion plans.
- Lead executive meetings, commercial check-ins and commercial QBRs (Quarterly Business Reviews), together with the CSM when applicable.
- Identify, qualify and drive upsell, cross-sell, renewals, MRR expansion and complementary projects.
- Proactively work to reduce commercial churn by identifying relational, contractual and financial risks, with a documented mitigation plan.
- Monitor ACV/FYCV originating within the base and ensure correct recording in Salesforce.
- Negotiate renewals, price adjustments, amendments and expansions in compliance with commercial policies, approval limits, margin and financial criteria.
- Collaborate with CSM, Operations ...