Account Executive

Position Overview:The Recall Solutions Account Manager ensures that all internal and external stakeholders maintain a high level of satisfaction with recall event execution services as he/she manages and assumes responsibility for planning, coordinating and executing a series of customer recall events as they occur.The account manager takes ownership of the client relationship when a recall occurs and is intended to be the primary point of contact once the recall is initiated.The incumbent works within the Recall Solutions team to ensure proper knowledge of events for assigned customers.Primary Responsibilities:Manage the recall business process to ensure all areas of each recall are aware of and act in accordance with approved standard operating procedures.Act as single point of contact for assigned customers and internal stakeholders in the event of a recall.Interact with suppliers and partners to identify and resolve customer issues; seek process improvement opportunities and man...