Account Director
Location: The Crown Estate
OVERALL PURPOSE OF THE JOB:
To provide senior leadership and full accountability for the delivery of hard services across The Crown Estate contract, ensuring contractual obligations, BGIS standards, statutory compliance, KPI/SLA performance and client expectations are consistently achieved. To lead the operational, commercial, technical, QHSE, people and customer performance of the contract across Regent Street, St James, The Quadrant and Residential portfolios. To ensure the availability, reliability and resilience of all critical engineering systems, reducing operational risk across a high-profile, complex estate. To act as the senior BGIS lead for the client, maintaining strong relationships, clear governance, professional reporting and a proactive, data-led approach to service delivery, risk management and continuous improvement. KEY TASKS / RESPONSIBIL...