Found Description
Position summary
The primary function of the Account Director (AD) role is to ensure client teams meet or exceed client service level agreements (SLAs). Provide operational oversight to ensure smooth day-to-day performance while addressing and escalating matters of concern. Ensure core business processes are in place and aligned with best practices. Responsible for ensuring teams utilize technology (Engage) as designed. Responsible for developing teams within portfolio and working with other teams or functional areas to develop best practices across portfolios. Support Senior Account Directors and Managing Directors in sales and account growth initiatives.
Job qualifications
·A Bachelor’s degree or equivalent experience is required
·Over 8 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
·Demonstrated record in developing operational solutions th...