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About
As a Sales Account Coordinator , you'll be the friendly voice homeowners hear when they inquire about our products or check on their applications. Your role is crucial in creating a positive first impression at Point.
- Engage with Prospects: Make 300+ outbound calls daily to warm leads and schedule calls for interested homeowners to connect with Account Management.
- Field Inquiries: Respond promptly to inbound calls, chats, texts, and other communications from customers.
- Educate Homeowners: Clearly explain Point’s products, application processes, and pricing to prospective clients.
- Support Customers: Address questions, concerns, and feedback while providing updates on application statuses and underwriting requests.
- Collaborate: Work with other team members to create workflows, SOPs, and training materials to enhance efficiency.
- Facilitate Training: Help onboard new hires by being a point of conta...