Accor Guest Relations Manager Position

Join Accor as a Relief Guest Relations Manager, focusing on both front desk operations and guest relations. Deliver personalized service while leading the Front Office team.
In this key role, you’ll support hotel services, manage guest concerns, and ensure a memorable experience for every visitor. Your ability to gather guest feedback will guide improvements and drive engagement in loyalty programs such as Accor Live Limitless. This position emphasizes teamwork and operational excellence within a bustling environment.
Key Responsibilities:
• Manage guest check-in, requests, and settlements
• Promote hotel facilities and upsell services
• Monitor and maximize room inventory for revenue
• Address and resolve guest concerns proactively
• Conduct coaching for Front Office staff
Requirements:
• At least two years of leadership experience
• Excellent communication and guest service skills
• Familiarity with Hotel loyalty programs is a plus
• Strong organiz...