Accommodation Operations Manager (España)

Job Overview

Accommodation Operations Manager – Hybrid. Responsible for overseeing the Accommodation Operations team, managing capacity, recruitment and process improvement in the 12–9pm shift in Barcelona.

Responsibilities

• Take ownership for capacity planning and management of the team, ensuring adequate coverage at any time. Forecast workload, identify gaps and propose mitigation solutions.
• Monitor and report on the team KPIs; track individual and team performance, provide visibility on targets.
• Define request prioritisation and assignment criteria to support Senior Specialists in day‑to‑day request management.
• Coach the team through weekly 1to1s, fostering a positive and growth‑oriented environment and providing feedback on quality assessment.
• Plan and prepare regular training sessions.
• Manage recruiting and support Senior Specialists on onboarding of new team members.
• Collaborate with other te...