Access Administration Analyst

Responsible for processing user access requests, following established and documented desktop procedures.

Responsibilities

• Performs user account management including account creation, password resets, access provisioning, and disabling user accounts when requested.
• Processes access requests submitted through ticketing system and/or email according to standard desktop procedures and service level commitments.
• Documents all actions and solutions according to standard desktop procedures.
• Provides telephone and/or email support related to access requests.
• Ensures user satisfaction by taking ownership of open tickets and ensuring issues are fully resolved or re‑assigned to the next level for assistance.
• Assists in troubleshooting and resolving access‑related issues.
• Keeps coworkers and others informed regarding the status of tickets.
• Escalates or assigns issues to the relevant team as necessa...