Accerta Services Client Experience Leadership Role

Join Accerta Services as a Manager, Client Experience and Reconciliation in a hybrid work model based in downtown Toronto. This role emphasizes resolving escalated client issues and ensuring accurate reconciliation processes across programs.
In this full-time position, you will manage day-to-day operations while directly engaging with clients, families, and service providers. You will lead a team through escalations, oversee reconciliation metrics, and support process improvements. This role requires a detail-oriented approach to maintain accuracy and compliance.
Key Responsibilities:
• Lead team management including coaching and performance evaluation
• Communicate updates and manage escalated issues effectively
• Ensure consistent reconciliation and compliance with internal standards
• Develop documentation for escalation workflows
• Conduct root cause analyses for discrepancies
Requirements:
• 3+ years demonstrated leadership experience
• Expertise in f...