Academic Tech Support Analyst

Job Title:Tech Support AnalystSalary:$18,100 - $19,500 (monthly salary)Location:Mexico City, HybridContract:PermanentHours:Full timeAt Cambridge University Press & Assessment, we support learners, educators and institutions around the world through trusted digital products and services.
We're looking for a curious and proactive Tech Support Analyst with at least B2 level of English and a strong customer‐support mindset, who enjoys understanding users' needs, investigating technical challenges, and providing clear, supportive solutions that make a real difference to every customer they work with.We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.About the roleAs a Tech Support Analyst, you will accept, own, investigate and resolve technical support issues on Cambridge University Press & Assessment digital products globally reported directly by external or internal c...