AbuDhabi Onsite IT Support engineer

Join our dynamic technology team as a key player in delivering exceptional front-line support. This role is ideal for a hands-on problem-solver who excels in direct client interaction and is passionate about providing high-quality technical solutions. You will be the face of our IT services, ensuring smooth operations for our partners and customers.

Responsibilities

• Serve as the primary point of contact for resolving technical inquiries and issues reported via multiple channels (service desk system, email, phone).
• Conduct onsite visits to client locations to perform installations, configurations, and troubleshoot complex hardware and software incidents.
• Offer expert advice and consultations on IT infrastructure, including system assemblies, software setup, and peripheral connectivity.
• Diagnose and resolve problems related to Microsoft environments: Windows 10/11, Office 365, Active Directory user management, and basic network ...