529 Shareholder Services Specialist II

Responsibilities

• Provide transfer agency functions and maintain accurate records for 529 Plan clients.
• Support account owners and financial representatives via phone, email, and chat.
• Perform quality control reviews on new account enrollments, transfer requests, and investment election changes.
• Input complex trades and account maintenance updates into the recordkeeping system.
• Execute daily reconciliation of manual, NSCC, and internet-based trades.
• Process requests for 529 plan literature and forms in a timely manner.
• Comply with company policies, legal requirements, and state-specific documentation standards.

Requirements

• Undergraduate degree in business administration, finance, or a related field.
• Active Series 6 or 7 license.
• 3-5 years of experience providing inbound client support in a call center environment.
• Proven experience within the financial servic...