30 Headcount Service Desk 30K Package

Company Profile

One of the world leaders in business process, consultancy, and information technology services.

Role Details

• Position: Service Desk Analyst
• Industry: BPO Company
• Location: Quezon Ave Quezon City
• Schedule: Shifting Schedule
• Salary: Php 30,000 (Package)
• Work Set-Up: Full Onsite

Requirements

• Open to Bachelor’s Degree, High School Graduates, and Undergraduates.
• At least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software).
• Strong knowledge of Windows OS, MS Office, Outlook, and Active Directory.
• Experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent.
• Ability to work in shifting schedule.
• Willing to work onsite.

Responsibilities

• Provide L1 technical support for IT-related queries via phone, email, and chat.
• Troubleshoot hardware,...