2nd Level Service Desk Support Engineer – South East Suburbs

2nd Level Service Desk Support Engineer Permanent | Hybrid | South East suburbs, Melbourne 

We’re working with a global technology business that’s operating at the forefront of automation, software, and intelligent systems. With a strong presence across multiple industries, they’re known for delivering highly complex solutions at scale—and they’re continuing to invest heavily in technology and innovation.

They’re now looking for a 2nd Level Service Desk Support Engineer to join their team and help ensure the smooth operation of mission-critical customer systems across a global footprint

This is a hands-on support role where you’ll be responsible for maintaining system stability, resolving complex incidents, and supporting customers around the world.
Day-to-day, you’ll be:

• Managing and resolving support requests via remote access
• Troubleshooting and resolving incidents and escalatio...