24/7 Major Incident Leader - Incident Command

Link-Worldwide is hiring a Major Incident Manager located in Mexico, Jalisco, Región Centro. The role involves leading technical teams to resolve major incidents and ensuring ITSM records are maintained. Responsibilities include managing the lifecycle of unplanned interruptions, supporting the ITSM framework, and participating in RCA meetings.

The ideal candidate should have ITIL v3 certification and experience in managing financial-related incidents. Strong analytical and communication skills are essential for this position.