24/7 Major Incident Coordinator Role

Become a pivotal part of our Technology & Product Development teams as a 24/7 Major Incident Coordinator, focusing on managing high-impact incidents effectively. This role emphasizes critical thinking and prompt action.
As the key coordinator for Major Incidents (P1/P2), you will assess incident priorities, guide technical teams, and maintain clear communications throughout the process. Your experience in incident management will be instrumental in driving service restoration and facilitating continuous improvements in operations. Be part of a collaborative environment that encourages growth.
Key Responsibilities:
• Assess and validate incident priority and impact
• Mobilize and coordinate teams for rapid service response
• Provide timely updates to stakeholders
• Document timelines and resolution actions
• Lead post-incident reviews and implement improvements
Requirements:
• 2–3 years of experience in Incident Management
• Background in managing critical ...