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About this Role
Are you a 1st Line Desktop Support Analyst, IT Support Analyst or Help Desk Analyst looking for a role where you can build your technical experience while making a visible difference to colleagues every day? Based in Milton Keynes, this permanent Group IT role is the first point of contact for incidents and service requests, helping users get back to work quickly while keeping communication clear throughout each ticket.
- Provide first line IT support across a range of business systems and technologies by telephone, email, remote support tools and face to face
- Diagnose and resolve common hardware, software, network and access issues, including password resets and account administration
- Log, categorise, prioritise and manage tickets through the Help Desk platform, keeping records accurate and progressing work within agreed SLAs
- Configure, deploy and support desktops, laptops, peripheral equipment and Android and ...