1st Line IT Support Analyst – Liverpool

1st Line IT Support Analyst – Liverpool

Location: North West

Industry: IT

Salary: £18000 - £21000 per annum + Benefits + Bonus

Posted: 20/05/2016

Overview

My client has been established for well over 100 years with a huge global presence and a reputation for retaining staff.

Responsibilities

• Answer all incoming calls to the Help Desk in a professional, confident and timely manner.
• Record and monitor calls using company approved systems, tools and procedures.
• Escalate client enquiries appropriately to second or third level support.
• Investigate, replicate or test problems and queries to resolve open jobs.
• Schedule follow up calls and installation bookings and see them through to completion.

Requirements

• An IT or computer related degree (ideally a 2;1 or above)
• Good understanding of Windows Servers, general networking and Cisco...