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Req ID: ******Remote Position: NoRegion: AmericasCountry: MexicoState/Province: Nuevo LeonCity: Monterrey**General Overview**:**Functional Area**:Information Technology (ITM)**Career Stream**: IT Infrastructure (INFR)**Role**: Analyst (ANA)**Job Title**: Analyst, IT Infrastructure**Job Code**: ANA-ITM-INFR**Job Level**: Band 7**Direct/Indirect Indicator**: Indirect**Summary**:The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure.This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware.Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the ac...